This Privacy Policy describes how Reliant AI Systems LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, interact with our content, or use our services.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information you voluntarily provide, including:
Name, email address, phone number, and business name
Account credentials
Billing information (processed securely via Stripe)
When you interact with our website or services, we may automatically collect:
IP address and approximate location
Browser and device information
Pages viewed, session duration, and interaction data
Referral URLs and analytics data
1.3 Information from Third Parties
We may receive information from third-party platforms, including:
Advertising platforms (such as Meta and Google)
Reputation platforms (such as Google Business Profile and Yelp)
Telephony and SMS providers (including call logs and message delivery records)
1.4 Call Recordings, AI Interactions & Messaging Logs
Calls, chats, and AI-assisted interactions may be recorded, transcribed, or logged for quality assurance, training, analytics, and service improvement purposes. This may include voice calls, SMS messages, chat communications, and automated or AI-assisted messaging logs.
Clients are responsible for providing any legally required notice or consent to their end users.
2. How We Use Your Information
We use personal information to:
Operate, maintain, and improve our website and services
Provide AI, automation, and reputation management services
Manage communications such as invoices, alerts, and service updates
Respond to inquiries and provide customer support
Process payments and billing
Monitor usage, prevent fraud, and ensure security
We do not sell personal information.
2.1 SMS Communications & Consent
By providing your mobile phone number and opting in through our forms, checkout pages, or other consent mechanisms, you agree to receive text messages from Reliant AI Systems LLC.
Messages may include transactional, informational, service-related, and marketing communications only where separate marketing consent has been provided.
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP
For assistance, reply HELP
3. Third-Party Service Providers
We use trusted third-party service providers to operate our business and deliver services, including payment processing, hosting, analytics, automation, email, voice, and SMS communications.
These providers act strictly as data processors on our behalf and are contractually restricted from using personal information for their own marketing or promotional purposes. They may process data only as necessary to provide services to Reliant AI Systems LLC or to comply with legal obligations.
4. Non-Sharing of Mobile Information
Reliant AI Systems LLC does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes.
Mobile information is used solely to provide requested services, including transactional, informational, and service-related communications.
Mobile information may only be shared with service providers who assist in delivering our communications (such as SMS and telephony providers) and who are contractually obligated to protect the data and use it solely for service delivery or as required by law.
5. Cookies & Tracking Technologies
We and our partners use cookies and similar technologies to:
Remember user preferences
Measure website performance
Analyze traffic and engagement
Support analytics and advertising efforts
You may control cookie preferences through your browser settings. Disabling cookies may impact website functionality.
6. Data Retention
We retain personal information:
While you are an active client
For up to 7 years after account closure where required for legal, accounting, or compliance purposes
In accordance with configured retention settings for analytics and system logs
You may request deletion of personal data, subject to legal and contractual requirements.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate data
Request deletion of data
Object to certain processing activities
Withdraw consent, including SMS consent
You may withdraw SMS consent at any time by replying STOP to any message.
To exercise your rights, email [email protected] with the subject line “Privacy Request.”
8. International Data Transfers
Your information may be processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date. Continued use of our services constitutes acceptance of the updated policy.
