This Privacy Policy describes how Reliant AI Systems LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, interact with our content, or use our services.
1. Information We Collect
1.1. Information You Provide Directly
We may collect:
Contact information (name, email, phone, business name)
Account credentials
Billing information (handled securely via Stripe)
Form submissions
Support communication data
Client content (scripts, FAQs, workflows, etc.)
1.2. Information Collected Automatically
We may collect:
IP address & approximate location
Browser/device type
Pages visited, links clicked, session data
Referral URLs and analytics information
1.3. Information from Third Parties
We may receive data from:
Advertising platforms (e.g., Meta, Google)
Reputation platforms (Google Business Profile, Yelp)
Telephony/SMS providers (call logs, message logs)
1.4. Call Recordings & AI Interaction Logs
Calls and chats with AI agents may be recorded/transcribed for quality and training.
Clients are responsible for notice/consent compliance where required by law.
2. How We Use Your Information
We use personal information to:
Operate and improve our site and services
Provide and support services (AI, automations, reputation management)
Manage communications (invoices, alerts, updates)
Respond to support requests
Process payments and billing
Analyze usage and prevent fraud
We do not sell your personal information.
3. Third-Party Service Providers
We use trusted providers such as:
Stripe (payment processing)
WordPress/Hosting providers
Google Analytics
GoHighLevel, LeadConnector, LC Phone, LC Email
These providers may process information on our behalf and are contractually obligated to protect data.
4. Cookies & Tracking
We and our partners use cookies and similar technologies to:
Remember your preferences
Measure site performance
Analyze traffic and engagement
Support advertising and analytics
You may control cookies via your browser settings, but disabling them may impact functionality.
5. Data Retention
We retain personal information:
While you are an active client
Up to 7 years after closure for compliance
Analytics data in accordance with configured retention periods
You may request deletion of data subject to legal requirements.
6. Security Measures
We apply commercially reasonable safeguards including:
HTTPS encryption
Secure hosting and access controls
Vendor due diligence
No method of transmission/storage is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have rights to:
Access your data
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent
To exercise these rights, email: [email protected] with “Privacy Request.”
8. International Transfers
Your data may be processed in the U.S. or other countries where our vendors operate. By using our services, you consent to such transfers.
9. Children’s Privacy
Our services and site are not directed to children under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy over time. Material changes will be reflected by updating the effective date. Continued use indicates acceptance.
